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Support

I am Pratima. I built Anka as a first-time mom. If something has gone wrong, write to me at dev@mandalatech.io.

Support, privacy and deletion
dev@mandalatech.io

Say what phone you are on and what happened. A screenshot of the error helps. Please hide your baby's records and any sign-in details before sending it.

Common things

Which phones does Anka run on?

Android 7 or later, from Google Play. iPhone and iPad on iOS 15.1 or later, from the App Store. With backup on and the same account on both, an iPhone and an Android phone share the same logs.

My logs are not appearing on my other phone

Backup has to be on, on both. Open Family, Turn on backup, and sign in with the same email on each. Anything logged before you signed in is uploaded at that point.

Someone I invited cannot see the history

That is deliberate if you invited them as a carer. Carers can log anything and see recent activity. Invite them as a partner instead to share everything.

Delete your Anka account and data

You do not need the app installed to request deletion. Anka is a Mandala Tech product.

Email dev@mandalatech.io from the email address used for your Anka account, with the subject Delete my Anka account. Say whether you want your account closed or only particular records removed. Do not send your password, sign-in codes, or your baby's health records.

I will verify that you control the account and confirm the scope before deleting anything. If you cannot access that email address, contact the same address for help; deletion cannot proceed until ownership is verified.

What is deleted or kept?

Family owner: closing your account removes your sign-in account and profile, the baby's backed-up profile, feeds, sleep, diapers, growth records, milestones, notes, invitations and family access records.
Partner or carer: closing your account removes your sign-in account, profile and family membership. The family's shared records remain for the owner and other members until the owner deletes them.
You can also request deletion of feedback you submitted that I can identify. Anonymous feedback may not be attributable to your account.
There is no additional Anka retention period for the account and records selected for deletion after the verified request is completed. Family records that belong to another owner remain until that owner deletes them.
I cannot remotely erase offline-only logs or files already exported to someone's device. Remove those local copies separately.

Delete or export within the app

Open Family, Your data. Export writes a readable file you can keep. Delete everything clears this phone and closes your account, with the same owner versus member distinction above. You can delete individual logs without closing your account.

The totals look wrong

They probably are. Anka only counts what someone remembered to log, which is why it calls them a rough picture. Missed logs are normal and not a problem.